:root{--bg:#f5fbff;--panel:#ffffff;--panel-2:#e1f5f2;--soft:#b9e3df;--line:#cfe7e4;--text:#254a4f;--muted:#4f7276;--accent:#62a7a6;--accent-ink:#ffffff;--dark:#254a4f;--warn:#9a6200;--warn-bg:#fff3d6;--bad:#b3261e;--me:#b9e3df;--radius:14px;--shadow:0 1px 2px rgba(37,74,79,.06),0 6px 20px rgba(37,74,79,.06)}*{box-sizing:border-box}body,html{margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:var(--dark);text-decoration:underline;-webkit-text-decoration-color:var(--accent);text-decoration-color:var(--accent);text-underline-offset:3px}a:hover{-webkit-text-decoration-color:var(--dark);text-decoration-color:var(--dark)}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:3px solid var(--accent);outline-offset:2px}.wrap{max-width:1180px;margin:0 auto;padding:0 16px}.topbar{border-bottom:1px solid var(--line);background:var(--panel)}.topbar .wrap{display:flex;align-items:center;gap:20px;height:56px}.brand{font-weight:800;letter-spacing:.04em;color:var(--dark);text-decoration:none}.brand span{color:var(--accent)}.nav{display:flex;gap:16px;margin-left:auto;font-size:14px}.nav a{text-decoration:none;padding:4px 2px;border-bottom:2px solid transparent}.nav a:hover{border-bottom-color:var(--accent)}.badge{display:inline-block;font-size:12px;padding:2px 8px;border-radius:99px;border:1px solid var(--line);color:var(--muted);background:var(--panel)}.badge.ok{color:var(--dark);background:var(--panel-2);border-color:var(--soft)}.badge.warn{color:var(--warn);background:var(--warn-bg);border-color:#f0d9a0}.btn{background:var(--dark);color:#fff;border:0;border-radius:10px;padding:9px 16px;font-weight:700;cursor:pointer;transition:background 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var(--soft);border-radius:22px;overflow:hidden;display:flex;flex-direction:column;height:600px;box-shadow:var(--shadow)}.phone-head{background:var(--dark);color:#fff;padding:12px 16px;display:flex;gap:10px;align-items:center}.phone-head .muted{color:var(--soft)}.avatar{width:34px;height:34px;border-radius:50%;background:var(--accent);color:#fff;display:grid;place-items:center;font-weight:800}.msgs{flex:1 1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}.bubble{max-width:82%;padding:8px 12px;border-radius:12px;white-space:pre-wrap;word-wrap:break-word;font-size:15px}.bubble.user{align-self:flex-end;background:var(--me);border-bottom-right-radius:3px}.bubble.bot{align-self:flex-start;background:var(--panel);border:1px solid var(--line);border-bottom-left-radius:3px}.bubble.humano{align-self:flex-start;background:var(--warn-bg);border:1px solid #f0d9a0;border-bottom-left-radius:3px}.bubble 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